Terms of Service

INTRODUCTION

Welcome to www.yakili.com ("YAKILI," "our site," "we," "us," or "our"). YAKILI provides an innovative platform designed to facilitate the delivery and deployment of educational resources to learners using various devices, including smartphones, tablets, and computers, while minimizing concerns about internet constraints and affordability.

Our site aims to showcase the diverse services we offer to our clientele and to outline the ways we can be contacted. The terms "you," "your," or "user" as mentioned in these Terms of Use ("Terms" or "Agreement"), including any amendments, refer to anyone engaging with our website/application ("Services") or utilizing any of our storage or transmission devices ("Products").

It is important that you carefully read these Terms along with our privacy notice ("Privacy Notice"), as they govern your use of our Services and Products. If you disagree with the Terms or the Privacy Notice, you should refrain from using our Services or Products. Should any conflict arise between these Terms and other policies pertaining to the Services or Products, the Terms shall take precedence.

Please note that section titles in these Terms are provided solely for convenience and ease of navigation. These titles should not influence the interpretation of the terms within each section and do not carry legal or contractual significance.

MINIMUM AGE REQUIREMENT

Our Services and Products are intended for individuals who are at least 18 years old. If you are under this age, you must secure consent from your parent(s) or guardian(s) before using our site. By creating an account on our site, you confirm that you have obtained such permission.

AGREEMENT TO TERMS

By registering for our services, you acknowledge and consent to be bound by these Terms and our Privacy Notice. If you are not in agreement with these Terms or the Privacy Notice, do not register for our services. Should you be acting on behalf of a minor, both you and the minor are subject to these Terms. Therefore, you are encouraged to review these Terms meticulously, as your engagement with our Services or Products, whether paid or free, with or without a subscription, denotes your acceptance of the Terms and your consent to be legally bound by them.

In instances where YAKILI's services are provided through third-party providers, such as email services, your use will be governed by their respective Terms. By registering for any of our Services or Products, you are also agreeing to these supplemental Terms.

You may request a printed copy of this Agreement by contacting us at support@yakili.com with the subject line: Request for Terms of Service Agreement. Furthermore, certain YAKILI Services may be subject to additional guidelines or rules, which will be provided as needed. These are incorporated into the Terms by this reference.

OVERVIEW OF SERVICES

Our website/application serves as a portal for users to access educational materials. Registered users have the opportunity to engage with our resources on a freemium basis, with the option to upgrade to a premium subscription at any time. We offer various subscription plans, including 3-month plans for non-Nigerians and non-Ghanians, and 6 or 12-month plans, which may be paid upfront in a single transaction.

FEES

When paying by bank transfer, cheque, or other manual methods that require account activation, your subscription will be effective as soon as the associated YAKILI account details are provided or after 30 days, whichever is sooner.

Our services operate on a subscription model. This means access to our materials is contingent on an active Subscription. To renew, reach out to us via email at support@yakili.com or by phone at +237681236628. If you use a credit or debit card to pay for the Service, you confirm that you are authorized to provide such details and authorize us to charge your payment method when fees are due.

We strive to ensure that all product pricing on our Website or provided through other means is accurate, but please be aware that prices are subject to change. If there is a discrepancy in the listed price of a Product at the time of your order, we will inform you before processing the order. You agree to pay all applicable taxes related to your use of our Services or Products.

NO REFUND POLICY

All subscriptions and purchases are deemed final and are not subject to refunds. We appreciate your understanding and encourage you to thoroughly review your selections before purchasing. Our customer support team is available to assist you with any inquiries or support you may need.

USER CONDUCT GUIDELINES

Users are required to use this website only for legal purposes. Thus, users must refrain from posting, sending, or transmitting any content that infringes on the rights of others, or is illegal, threatening, abusive, defamatory, invades privacy, is vulgar, obscene, profane, or otherwise objectionable, incites criminal behavior, or breaches any law.

YAKILI reserves the right to deny access to any service or product without notice for unauthorized access or use, transfer of rights granted under this agreement, or if you violate this agreement or any other policy on our platforms.

PERSONAL AND NON-COMMERCIAL USE RESTRICTIONS

Your usage of our products, website, and services is strictly for personal and non-commercial purposes. Non-personal use is subject to the following limitations:

  • Do not use content from the services, including images, in a way that infringes on copyright, trademark, patent, trade secret, or any other proprietary right.
  • Refrain from uploading files with viruses, malware, or other harmful software.
  • Avoid falsifying or deleting any copyright management information.
  • Do not use automated or manual processes to manipulate traffic, access, copy, or monitor parts of the website/application or obtain information in unauthorized ways.
  • Don't hinder other users from enjoying the services or products.
  • Abide by any applicable conduct codes or guidelines and laws.
  • Do not copy, download, or distribute user directories or information without permission.

We may review and remove user-posted content that breaches these guidelines and suspend offending users.

LIVE CHAT AND HOMEWORK HELP: USAGE GUIDELINES

YAKILI aims to maintain a safe, respectful learning environment. Users should:

  • Stick to topic-related discussions in chat rooms.
  • Use respectful language and avoid derogatory or abusive language.
  • Refrain from posting explicit images in homework help communications.
  • Ask direct, academic-related questions in homework help and live chat for efficient responses.
  • Protect personal information and not share it with others in chat rooms or with tutors.

Violations may result in temporary suspension or permanent account deactivation without a refund.

PROPRIETARY RIGHTS IN INTELLECTUAL PROPERTY

YAKILI hereby asserts its claims to all current and future intellectual property rights, including but not limited to rights concerning trade secrets, patents, copyrights, trademarks, service marks, technical expertise, and other exclusive rights established under any jurisdictional law, whether local or international. These claims extend to all applications and filings associated with the services rendered by this website (hereinafter referred to as the “Intellectual Property Rights”).

The materials featured on this website encompass a diverse array of digital content, including but not limited to software, technological advancements, data compilations, techniques, algorithms, procedures, coding, symbols, trade secrets, designs, written content, visuals, images, auditory and visual recordings, as well as the organization and structuring of such materials. These are collectively shielded by OAPI copyright statutes, international norms, and treaties, presenting as a unified body of work.

The constituent elements of this website, such as individual articles, segments, and any associated software, are unequivocally the property of YAKILI, with certain exclusions for externally sourced materials used in content creation, specifically credited to artists from https://www.envato.net/.

Trademarks, service marks, and all forms of identifiers—including unregistered ones—as well as product and company names or logos showcased or referenced on this website, remain under the ownership of their respective holders. Usage of these marks by Users requires prior written consent from the respective owner.

Mentions of any products, services, processes, or other references made using trade names, trademarks, manufacturers, suppliers, or others do not suggest or imply any form of endorsement, patronage, or recommendation by YAKILI.

By accessing this website, you consent to adhere to all pertinent copyright laws and any other stipulated copyright guidelines or notices present. You recognize that the website is meticulously developed, curated, edited, chosen, and structured by YAKILI and its partners, and that it constitutes their intellectual property.

You commit to safeguarding the proprietary interests of YAKILI and any other parties with rights to this website throughout your use of the site and beyond, adhering to all reasonable written requests from YAKILI or its content suppliers and licensors (“Affiliates”).

To defend your own copyright interests and those of other users, you commit to promptly notifying YAKILI in writing if you become aware of any unsanctioned access or usage of this website by any person or entity.

YAKILI reserves all current and future rights and titles to this website, including the right to leverage it across any existing or prospective technologies. Except as explicitly allowed by these Terms, you are forbidden from copying or using any portion of this website without YAKILI's prior written consent.

If you upload or share any content on this website that is under copyright, trademark, or other proprietary protections without the explicit permission of the rights holder, you alone bear the responsibility for ensuring the legality of your actions.

You take on sole liability for any infringement of copyrights, proprietary rights, or any other damages arising from your submissions. By providing materials to this website, you automatically grant—or affirm that the rights holder has directly conferred upon you—a perpetual, royalty-free, and irrevocable license to utilize, adapt, publish, modify, translate, and disseminate such materials worldwide, or to incorporate them into other works across any media now known or later developed, spanning the full duration of any potential copyrights associated with such materials.

AMENDMENTS TO TERMS

YAKILI maintains the right to revise these Terms at any point. Changes will take effect immediately upon being posted on the website by YAKILI. Should a revision significantly alter the agreement, we will endeavor to inform you via email or through a notification upon logging into the website.

However, we encourage regular review of the website and these Terms. (The most up-to-date version of the Terms can be accessed by clicking on the “Terms of Use” hyperlink at the bottom of our web pages.) Your ongoing utilization of our services signifies acceptance of any revised or updated Terms.

TERMINATION OF SERVICE

You have the option to discontinue or suspend your subscription at any time via your profile management interface. Upon termination, we will deactivate your account and remove all your materials submitted during your use of our products and services.

Once termination is confirmed, no further subscription charges will be incurred, and no refunds will be issued for any paid amounts, except in cases where termination occurs within an allowable refund request period.

YAKILI reserves the right to end your subscription at the close of your billing cycle by providing a minimum of 14 days' written notice. Moreover, YAKILI may terminate these Terms prematurely, without prior notice, under the following circumstances:

  • You violate the stipulations of these Terms.
  • You fail to pay subscription fees 30 days past the due date.
  • Suspected misconduct on your part is under investigation.
  • You have engaged with our Services in a manner that may result in legal consequences for us or has impeded other users’ access to our Services.
  • You have utilized this website for forbidden purposes or have uploaded content that is not permitted.

Should we need to limit, pause, or end our services, we will strive to inform you beforehand and allow you to download your data from our website. Nonetheless, if you breach these Terms or any applicable laws, we reserve the right to promptly suspend your account without prior notice.

We commit to making reasonable efforts to minimize the extent and time of any restrictions or suspensions, doing so in accordance with these Terms and to address the specific problem. Upon termination of services, YAKILI might, adhering to legal obligations, keep your content, but we are not obligated to retain it.

MEMBER ACCOUNT, PASSWORD, AND SECURITY

We prioritize the protection of your personal information. When you register for our services, you must set up an account with accurate and up-to-date information as the registration process requests.

We have implemented strategies to protect your information from unauthorized access. However, we acknowledge that no security measures are infallible, and we cannot fully guarantee the security of your data.

It is your responsibility to maintain the confidentiality of your account activities, and you must inform us immediately if there is unauthorized use of your account or any other security breach. YAKILI is not responsible for any loss resulting from unauthorized access to your account, whether you are aware of it or not.

NOTICES REGARDING SOFTWARE, DOCUMENTS, AND SERVICES AVAILABLE ON THIS WEBSITE

Disclaimer of Warranty and Limitation of Liability:

Your use of this website is at your own risk. YAKILI, its affiliates, employees, agents, third-party service providers, or licensors make no guarantees that this website will operate without interruption or errors, nor do they provide any assurances about the outcomes from using this website, its reliability, or the accuracy of its content.

This website is offered "as is," without any warranties, either expressed or implied, except for those that are non-excludable by law. We do not accept responsibility for any direct or indirect damages arising from the use of this website, whether due to technical issues, inaccuracies, or any other cause of action.

Despite our efforts to ensure accuracy, we cannot be held liable for errors or omissions in the information presented. We may, without notice, change or remove content, and opinions expressed may not necessarily represent our views.

We might communicate with you through SMS, email, or calls to inform you about our products or updates, and you consent to receiving these messages.

Upon signing up, you grant YAKILI permission to reach out to you or any students using the Services via the contact information you've provided, ensuring that our Services are delivered effectively.

YAKILI's Services and Products are only compatible with certain devices, and we are not responsible for providing service for devices that are not approved by YAKILI or are incompatible with our products and services. YAKILI is not responsible for defects in devices used to access our Services or Products; such defects should be reported to the device manufacturer.

Individuals who are minors, undischarged insolvents, or otherwise lack legal capacity to form binding contracts are ineligible to sign up for our Products or Services. Minors must have permission and assistance from a parent or legal guardian who agrees to these Terms. YAKILI is not liable for any misuse of our Services by minors or any consequences thereof. We reserve the right to cancel a subscription or refuse access to our Products or Services if a user is identified as under 18 years old.

About Luna by YAKILI App:

"Luna by YAKILI" is a chatbot application that employs the sophisticated GPT AI language model to assist users educationally. Despite our efforts to ensure the accuracy and reliability of information, the App's responses may contain imperfections due to its reliance on machine learning technologies. We encourage users to independently verify any information retrieved from the App and use it according to their judgment.

User Obligations:

The actions and interactions of users within "Luna by YAKILI" are their own responsibility. Users must refrain from any behaviors that could damage, disrupt, or impede the operation of the App, which includes avoiding the spread of harmful software, unauthorized intrusion, or breaking any laws or regulations.

No Assurance of Specific Results:

"Luna by YAKILI" seeks to offer useful insights, but cannot promise definite outcomes from its use. The App provides general advice that might not consider individual needs, and users are advised to consult professional educational advisors for personalized guidance.

Intellectual Property Rights:

"Luna by YAKILI" contains various forms of content, such as text, images, and videos, all of which are the property of YAKILI or its content providers. Users are not permitted to reproduce, alter, share, or use any of the App's content without YAKILI's explicit written consent.

Privacy and Personal Data:

YAKILI prioritizes the privacy of its users and processes personal data in compliance with privacy legislation. Users consent to the gathering, use, and storage of personal data as specified in the Privacy Notice upon using the App.

Indemnity Clause: Users consent to protect and maintain the legal and financial integrity of YAKILI and its associated parties from any claims or costs that arise from the misuse of the App, including but not limited to breaches of these Terms of Service.

Limitation of Responsibility:

YAKILI and its affiliates bear no responsibility for any losses, whether direct or indirect, that arise from using or the inability to use the App, even if they have been informed about the potential for such damages. Any liability on the part of YAKILI is confined to the maximum extent the law permits.

Changes to Terms:

YAKILI maintains the right to revise these Terms of Service when necessary, with changes becoming effective once posted on the YAKILI website. We encourage users to review these terms routinely.

All rights not explicitly granted here are reserved by YAKILI.

Get in Touch: For any inquiries regarding this Privacy Notice, please reach out to us at support@yakili.com.

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Yakili leverages the best in-class teachers, media, and technology to create high-quality, affordable and accessible education for students.
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Basic Plan - 3,500 XAF/Month (30% discount) instead of 5000XAF

Ideal for beginners or users who wish to access fundamental learning materials.

  • Access to a limited number of basic courses
  • Limited video streaming quality (720)
  • Access to online classes
  • 1 user account
  • Email support with standard response time
  • Whatsapp Support
  • Access to Homework Help (10 tokens per day)
  • Access to virtual assistant Luna (20 tokens per day)
  • Access to community forums

Standard Plan - 5,000 XAF/Month (38% discount) instead of 8000XAF

Designed for users looking for a more comprehensive e-learning experience.

  • Access to all basic courses plus a selection of intermediate courses
  • HD video streaming quality (1080HDP)
  • Access to online classes
  • Up to 2 user accounts
  • Priority email support
  • Whatsapp support
  • Access to Homework Help ( 25 tokens per day)
  • Access to virtual Assistant Luna (40 tokens per day)
  • Access to community forums and discussion groups
  • Monthly webinars with experts

Premium Plan - 8,000 XAF/Month (33% discount) instead of 12000XAF

The most advanced plan for users seeking full access to all e-learning resources and personalized services.

  • Access to all courses (Basic, Intermediate, and Advanced)
  • Full HD video streaming quality (2K, 4K)
  • Access to online classes
  • Access to Homework Help (unlimited tokens per day)
  • Access Virtual Assistant Luna (unlimited tokens per day)
  • Multiple user accounts (up to 2)
  • Priority email and chat support
  • Access to exclusive community forums and expert networks
  • Weekly one on one tutoring help with experts
  • Downloadable course materials for offline learning
  • Personalized learning recommendations
  • Early access to new courses and features

Additional Notes for the Pricing Plan:

  • Annual Subscription Discount: Customers who choose an annual subscription instead of monthly billing are offered a discount. For example, pay for 10 months upfront and get 2 months free.

  • Free Trial: Yakili offers a 15-day or 30-day free trial to allow users to test the platform before committing to a subscription.

  • Enterprise Solutions: For institutions or businesses looking for a custom solution, Yakili deploys an enterprise package that includes bulk user accounts, advanced analytics, and tailored content. Schools have the possibility to absorb the subscription fee discounted into their tution fee package.

Terms and Conditions:

  • All prices are in XAF and include any applicable taxes.
  • Subscriptions renew automatically each month, and users can cancel any time.
  • The features listed in each plan are subject to change, but customers will be notified of any significant modifications in advance.

By structuring our pricing plan in this way, we provide a range of options that cater to different user needs and budgets, making it clear what each tier offers and why one might opt for a higher-priced plan.

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